Privacy Policy
Effective date: May 1, 2026
Business name: Piastrella The Art of Flooring and Design Inc. (“Piastrella”, “we”, “us”, “our”)
Contact (privacy): info@piastrellafloor.com
| 226-450-3772
1) Purpose of this policy
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request an estimate, book an appointment, subscribe to updates, or interact with our content.
We operate in Canada and handle personal information in line with applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies.
2) Personal information we collect
Depending on how you interact with us, we may collect:
Contact details: name, email address, phone number
Project details: city, address (if provided), flooring/finish interests, project timeline, budget range (if provided), notes and preferences
Images/files you upload: project photos or documents you choose to share
Appointment and estimate details: preferred method (in-home, virtual, showroom, phone), requested dates/times
Website usage data: IP address, device/browser information, pages viewed, and similar analytics data (via cookies or similar technologies)
3) How we collect information
We collect information when you:
Submit a website form or email/call us
Request an estimate or consultation
Subscribe to marketing updates/newsletters
Interact with embedded tools (e.g., reviews widgets, maps, social embeds)
Browse our site (through cookies and analytics technologies)
4) How we use personal information
We use personal information to:
Respond to enquiries and provide customer support
Prepare and manage estimates, consultations, and appointments
Recommend suitable products/finishes and coordinate services
Improve our website, services, and communications
Send marketing messages only where permitted by law and with appropriate consent (see Section 6)
5) When we disclose personal information
We may share personal information with trusted service providers only as needed to operate our business, such as:
Website hosting, security, and performance providers
Form, email, and newsletter tools
Analytics and measurement tools
Embedded services such as maps, social media, or reviews widgets
These third parties may store or process information outside Canada depending on their infrastructure. We take reasonable steps to use reputable providers and limit the information shared to what is necessary.
6) Marketing communications
If you subscribe to marketing updates or request information, we may send you commercial electronic messages in accordance with Canada’s Anti-Spam Legislation (CASL). You can unsubscribe at any time using the link in our emails or by contacting us.
7) Cookies and similar technologies
We may use cookies and similar technologies to ensure the website functions properly, remember preferences, and understand how visitors use the site to improve performance. You can adjust cookie settings in your browser. Some site features may not function properly if cookies are disabled.
8) Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including to meet legal, accounting, or operational requirements.
9) Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, misuse, and unauthorized access or disclosure.
10) Access and correction
You may request access to the personal information we hold about you and ask for corrections where appropriate. To do so, contact us using the details above.
11) Children’s privacy
Our website and services are not intended for children under the age of majority. We do not knowingly collect personal information from children.
12) Changes to this policy
We may update this Privacy Policy from time to time by posting an updated version on our website.