Terms & Conditions

Effective date: May 1, 2026
These Terms & Conditions (“Terms”) govern your use of the Piastrella website (the “Site”). By accessing or using the Site, you agree to these Terms.

1) About our site

Our Site is provided for general information about our products, services, and showroom. Unless explicitly stated, the Site does not support online purchasing. Any references to products, availability, or pricing are indicative only and may change without notice.

2) Estimates, appointments, and project information

Estimates/consultations: Any estimate, recommendation, or guidance provided through the Site or in response to an enquiry is for planning purposes and is subject to confirmation after reviewing your project details and site conditions.
Lead times & availability: Product availability and lead times may vary. We confirm details during the selection/ordering process.
Colour/finish variation: Images on screens can differ from real-world colours and finishes. Natural materials (including stone and wood) inherently vary.

3) Intellectual property

All content on the Site—including text, images, graphics, logos, layout, and design—is owned by Piastrella or used under licence and is protected by intellectual property laws. You may view and print pages for personal, non-commercial use only. You may not reproduce, distribute, or exploit Site content without written permission.

4) Acceptable use

You agree not to:
Use the Site for unlawful purposes
Attempt to interfere with the Site’s security or functionality
Upload or submit harmful code, spam, or misleading information
Infringe our intellectual property or the rights of others

5) Third-party links and embedded tools

The Site may include links to third-party websites or embedded services (e.g., social platforms, maps, reviews widgets). We are not responsible for third-party content, privacy practices, or terms. Your use of third-party services is governed by their own policies.

6) User submissions

If you submit content through our forms (e.g., project photos, plans, notes), you confirm you have the right to share it. You grant us permission to use that content solely to respond to your enquiry and provide services. We handle personal information according to our Privacy Policy.

7) Disclaimers

The Site and its content are provided “as is” and “as available.” While we aim to keep information accurate, we do not guarantee that content is complete, current, or error-free.

8) Limitation of liability

To the fullest extent permitted by applicable law, Piastrella will not be liable for any indirect, incidental, special, or consequential damages arising from your use of (or inability to use) the Site.

9) Privacy

Your use of the Site is also subject to our Privacy Policy.

10) Governing law

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada. Any disputes will be brought in the courts located in Ontario, Canada.

11) Contact

Questions about these Terms can be directed to:
info@piastrellafloor.com | 226-450-3772